The video may not be able to play properly because of your current internet speed. The video is trying to load but can't load quickly enough for a constant, uninterrupted stream. Our minimum recommended connection speed is 15.0 MBPS (Megabits Per Second).
Also, If the live webcast course fails to begin, its possible you are experiencing a firewall failure. Above where the video should be playing, there will be a Support link on the upper right-hand corner. Click Support and this will automatically run the firewall and system speed test.
To check your internet speed and to ensure there is no firewall block. Above where the video should be playing, there will be a Support link on the upper right-hand corner.
Click here and this will automatically test your device for firewall issues as well as the speed of your device.
If the firewall test shows as failed, this is most likely a firewall block.You can click here for more detailed resolution to firewall failure.
Need help or more information? Please contact our customer support team at firstname.lastname@example.org or via telephone at 877-518-0660.