The video may not be able to play properly because of your current Internet speed. The video is trying to load but can't load quickly enough for a constant, uninterrupted stream. Our minimum recommended connection speed is 15.0 MBPS (Megabits Per Second).
Also, If the Live Webcast course fails to begin, it's possible you are experiencing a firewall failure. Above where the video should be playing, there will be a Support link on the upper right-hand corner. Click Support and this will automatically run the Firewall and System Speed Test.
If the firewall test shows as failed, this is most likely a firewall block. Please contact us if you are having this issue.
Need help or more information? Please contact our customer support team at email@example.com or via telephone at 877-518-0660.