Once in a Live webcast, you may find yourself needing technical assistance. Unlike Lawline OnDemand Video courses, Live Webcasts play on Adobe Flash and can be viewed only on desktop computers and laptops and is not compatible with mobile devices. Although our videos are compatible with all browsers, we recommend Google Chrome for the best viewing experience. For more specific issues occurring during the webcast, please see the information below:
- If the course does not play after the start time, please refresh your page by selecting the ‘F5’ key on your keyboard (Command R for Mac)
- To be sure you meet our minuim of of 15 MPS streaming speed, test your speed at fast.com
- Be sure the sound is up on the video and your computer. You can check this by hovering your cursor on the video and will see the speaker icon on the progress bar. Be sure it's all the way up.
- If the course fails to begin, its possible you are experiencing a firewall failure. Above where the video should be playing, there will be a Support link on the upper right-hand corner. Click that, and in the window that appears you will see a section for Playback Issues. Run the Firewall test in that section, then copy and paste the results in a message back to us.
Need help or more information? Please contact our customer support team at firstname.lastname@example.org or via telephone at 877-518-0660.