Why Did the Video Start Over?

If you resume a video course that you had In Progress and find that your progress didn't save, you may have missed one of your Verification Checkpoints.

In order to monitor your attendance in each program, Lawline has an automatic pop-up appear at random intervals throughout the video. When the checkpoints occur, the video pauses, the pop-up appears, and a beeping sound starts playing. If you do not click to affirm that you're still watching the program, the video will resume from the last successfully clicked checkpoint (or from the very beginning, if this is the first checkpoint of the course).

If you're stepping away from your computer for a few minutes, be sure to pause the course before leaving. If it's going to be more than just a few minutes, you can close out of the course completely. When you re-open the course, it should start from where you left off!

Still have questions? Give us a call at (877) 518-0660 or email support@lawline.com.