Can't get the Live Webcast to stream? To troubleshoot, click the 'Support' tab located under the video in the webcast course center. Then click the 'Test Internet Speed' button as shown below.
You'll then be able to check your internet speed and connection. Our minimum recommended connection speed is 15.0 MBPS (Megabits Per Second).
If your speed is above 15mbps, please try hard refreshing your page following the instructions below:
Mac users - Press the Command R key
PC users - Press the F5 Key
Safari, Mobile iPad, iPhone users - Click the circular arrow on the right side of the URL address bar
Android users - Tap the menu button (the 3 vertical dot button at the upper right), then tap the Refresh button (the circular arrow).
If you are still experiencing connectivity issues, it may help to clear your cache. For instructions on how to do so, check out this article.
Still have questions? Call us at (877) 518- 0660 or email us at firstname.lastname@example.org.